jin Privacy Policy

This page describes what we collect when you use jin and how we keep that data protected. We gather information necessary to operate our platform—email, phone number, identity documents for KYC verification, and betting history. Your data is encrypted, stored on secure servers, and never sold to advertisers or third parties unrelated to our service.

We recognize that privacy matters, especially when you are funding an account or sharing personal details. Our jin privacy practices comply with applicable data-protection standards in the jurisdictions we serve. We are transparent about how long we retain data, who has access to it, and what choices you have.

Read this policy to understand our data collection, use, third-party processors, your rights, and how to contact us with privacy questions.

What we collect on jin

When you open a jin account, we collect the following information:

• Identity data: Full legal name, date of birth, national ID number or passport number, and nationality.
• Contact data: Email address, phone number (verified via SMS), and residential address.
• Financial data: Bank account details or payment wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) used for deposits and withdrawals.
• Behavioral data: Betting history, game selections, table choices, wager amounts, and session duration.
• Device data: IP address, browser type, operating system, and device identifier.

We collect this information for account creation, KYC verification, fraud prevention, settlement of bets, and to comply with anti-money-laundering regulations. We do not collect biometric data (fingerprints, face recognition) unless you voluntarily enable optional security features.

KYC data

Identity documents and proof of address are required before your first withdrawal. We store these on encrypted servers and delete them after retention periods required by local law.

Payment processor data

When you deposit via mobile banking or local payment, we receive transaction confirmations. We do not store your full payment credentials; the payment processor holds those.

Betting data

We record your bets, outcomes, and account balance changes to settle games accurately and detect suspicious patterns.

How we use your data on jin

Our jin platform uses your data for the following purposes:

• Service delivery: Processing deposits, withdrawals, and bet settlements in real time.
• Account verification: KYC checks to confirm your identity and prevent fraud.
• Regulatory compliance: Reporting to tax and financial authorities where required by law in Jakarta, Surabaya, Bandung, Medan, Semarang, and other jurisdictions where we operate.
• Fraud detection: Analyzing betting patterns and login activity to identify suspicious behaviour.
• Customer support: Responding to your inquiries and resolving disputes.
• Platform improvement: Analyzing aggregate usage patterns to improve user experience (not for individual targeting).

We do not use your data for marketing emails unless you explicitly opt in. We do not sell your data to third-party advertisers. We may share your data with our payment processors (online payment, e-wallet, mobile banking, etc.) to complete transactions, and with our game partners (Playtech, JILI, Pragmatic Play) to settle wagers. These partners are contractually bound to protect your data.

Third-party processors and data storage

Our jin infrastructure relies on several third-party service providers. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) handle financial transactions. Game providers (Playtech, JILI, Pragmatic Play, Treasures Aztec) run live-dealer studios and slot systems. Customer support platforms may log chat transcripts and email exchanges. Cloud hosting providers store our databases.

Some of these processors may store your data outside Indonesia. Our servers may sit in data centres in Singapore, Australia, or other jurisdictions. We ensure all processors use industry-standard encryption and access controls. We audit these relationships regularly and maintain data-processing agreements that require them to protect your privacy.

Your data rights on jin

You have the right to:

• Access: Request a copy of all personal data we hold about you.
• Correction: Update or correct inaccurate information in your jin account.
• Deletion: Request deletion of your data after account closure, subject to legal retention requirements.
• Portability: Request that we provide your data in a machine-readable format.
• Objection: Opt out of non-essential data processing (e.g., marketing communications).

To exercise these rights, contact our support team with your account details. We will verify your identity before responding. We aim to respond to data requests within 30 days, though legal obligations may require longer retention periods.

Cookies and tracking on jin

Our jin platform uses cookies to maintain your login session and remember your preferences (language, table selections). These are essential cookies—without them, you would need to log in every time you refresh the page. We do not use tracking cookies for advertising purposes.

You can disable non-essential cookies in your browser settings. This may affect functionality but will not prevent you from using jin. We do not use third-party analytics trackers or pixel-based advertising retargeting.

Data retention and deletion

We retain KYC documents (ID, address proof) for the duration of your account plus a retention period mandated by local regulation. After that period, we securely delete them. Betting history and transaction records are retained for at least five years to comply with tax and anti-money-laundering requirements. After your account closes, we delete non-required data within 90 days.

If you request account deletion before your retention period expires, we will close your account and anonymize your betting data. We may retain anonymized, aggregate data for statistical analysis.

Contact us about jin privacy

If you have questions about our privacy practices, want to exercise your data rights, or have a concern about how we handle your information, contact our support team via email or in-app chat. We will escalate your request to our data protection officer if needed.

Our services are available only where local law permits. Users are responsible for verifying that their access to jin complies with their own jurisdiction's laws.